Total Quality Management for SAIs

by David M. Walker
Comptroller General of the United States
Meeting of the Heads of SAIs
December 13, 2002

Total Quality Management for SAIs

The Evolving Role of the SAI

GAO's Role

Building Quality

Quality Begins with Strategic Planning

Strategic Plan for Serving the Congress

Serving The Congress: GAO's Strategic Plan Framework

Accountability for Performance

GAO's Organization

Realign Resources to Focus on the Plan

Define the Dimensions of Quality

Risk-based Quality Assurance for Portfolio Management

Institutional Risk Management

Identifying High Risk in Government Programs

GAO's High Risk List

Develop a Skilled Workforce

Provide for Independent Audits and Quality Assessments

In Conclusion